Industrious, Meticulous Hardworker

Hardware : Cisco router 7200, 2651, switches 3550, APC UPS System, 4006 HP Server ? Tools : Tacacs, Secute CRT, Wireshark ? Protocols : TCP/IP, OSPE, RIP,FTP and TFTP ? Database : SQL and MySQL ? Certification : OCP(Oracle Certified Professional) 1. ( Operating System: Windows 9x /XP,Dos 1. Languages: C, C++, Java, Visual Basic 1.
Database : MS Access, Oracle 9i 1. Web Tools: HTML EXPERIENCEDell (Technical Support Associate): Mar 2008 – Feb 2009: Technical support services offered to different clients of Dell, based in USA, for various Dell Hardware, Software and Internet based issues. Developed good understanding of pre implantation and post implementation issues for need to maintain uniform standard procedures for purchase and compatibility of software Vs hardware. Handled issues regarding resourcing for components and their impact on project time over run.Understood need for development of vendor base and building up of redundancy factors for new technologies. IBM (Sr. Technical Support Representative): Jun 2009 – Jul 2010: Provided IT support to IBM’s client Carphone Warehouse, UK and it’s partners.
Joined as an entry level service desk agent, and moved on to the role of a 2nd Line agent during the course of my tenure, based on my performance. 2nd Line agents role, mainly dealt with providing solutions for issues, which were otherwise complex for service desk to resolve.This role involved handling calls, and web based tickets from branches of Carphone warehouse, spread across Europe and Germany. Performed mentoring tasks, and up-skilling new joiners in the organization. Queue monitoring activities undertaken to have a watch on metrics like AHT according to the client specified SLAs. Generating reports based on the metrics, required by managers, to analyze trends and emerging patterns, which would help reduce future redundancies. Providing quality feedbacks and advice to peers, thus enabling them to communicate effectively with customers.

Place your order
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
The price is based on these factors:
Academic level
Number of pages
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more